{"id":646,"date":"2024-10-18T19:36:15","date_gmt":"2024-10-18T19:36:15","guid":{"rendered":"https:\/\/help.kosmosesync.com\/?post_type=ht_kb&#038;p=646"},"modified":"2025-03-07T19:07:49","modified_gmt":"2025-03-07T19:07:49","slug":"bigcommerce-troubleshooting-tips","status":"publish","type":"ht_kb","link":"https:\/\/help.kosmosesync.com\/index.php\/knowledge-base\/bigcommerce-troubleshooting-tips\/","title":{"rendered":"BigCommerce Troubleshooting Tips"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Some common BigCommerce integration troubleshooting tips<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q. Can I customize my integration?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A. Yes, please contact support about your request and a quote.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q. Why can&#8217;t I update the price of some products?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A. For BigCommerce, the price will only update if the product names match.  If you plan on changing the product names, please update them online.  A new custom price action may be available; please inquire with support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q. Matrix inventory stopped updating for some products.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A. For inventory to update, your matrix parent names have to match both systems. When eSync requests a product, this is done by the matrix or variant parent name. Then, BigCommece provides all variant options and a list of all SKUs that can be updated. Please make sure the matrix parent names match both systems.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q. My order will not sync<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A. Please view your activity log for an error message.  All SKUs must match an SKU in your POS; if a single item has a mismatch, the entire order will fail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some common BigCommerce integration troubleshooting tips Q. Can I customize my integration? A. Yes, please contact support about your request and a quote. Q. Why can&#8217;t I update the price of some products? A. For BigCommerce, the price will only update if the product names match. If you plan on&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[42],"ht-kb-tag":[],"class_list":["post-646","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-bigcommerce-integrations"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Some common BigCommerce integration troubleshooting tips Q. Can I customize my integration? A. Yes, please contact support about your request and a quote. Q. Why can&#039;t I update the price of some products? A. For BigCommerce, the price will only update if the product names match. 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