{"id":646,"date":"2024-10-18T19:36:15","date_gmt":"2024-10-18T19:36:15","guid":{"rendered":"https:\/\/help.kosmosesync.com\/?post_type=ht_kb&#038;p=646"},"modified":"2025-03-07T19:07:49","modified_gmt":"2025-03-07T19:07:49","slug":"bigcommerce-troubleshooting-tips","status":"publish","type":"ht_kb","link":"https:\/\/help.kosmosesync.com\/index.php\/knowledge-base\/bigcommerce-troubleshooting-tips\/","title":{"rendered":"BigCommerce Troubleshooting Tips"},"content":{"rendered":"\n<p><strong>Some common BigCommerce integration troubleshooting tips<\/strong><\/p>\n\n\n\n<p><strong>Q. Can I customize my integration?<\/strong><\/p>\n\n\n\n<p>A. Yes, please contact support about your request and a quote.<\/p>\n\n\n\n<p><strong>Q. Why can&#8217;t I update the price of some products?<\/strong><\/p>\n\n\n\n<p>A. For BigCommerce, the price will only update if the product names match.  If you plan on changing the product names, please update them online.  A new custom price action may be available; please inquire with support.<\/p>\n\n\n\n<p><strong>Q. Matrix inventory stopped updating for some products.<\/strong><\/p>\n\n\n\n<p>A. For inventory to update, your matrix parent names have to match both systems. When eSync requests a product, this is done by the matrix or variant parent name. Then, BigCommece provides all variant options and a list of all SKUs that can be updated. Please make sure the matrix parent names match both systems.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p><strong>Q. My order will not sync<\/strong>.<\/p>\n\n\n\n<p>A. Please view your activity log for an error message.  All SKUs must match an SKU in your POS; if a single item has a mismatch, the entire order will fail.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some common BigCommerce integration troubleshooting tips Q. Can I customize my integration? A. Yes, please contact support about your request and a quote. Q. Why can&#8217;t I update the price of some products? A. For BigCommerce, the price will only update if the product names match. If you plan on&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[42],"ht-kb-tag":[],"class_list":["post-646","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-bigcommerce-integrations"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/comments?post=646"}],"version-history":[{"count":5,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/646\/revisions"}],"predecessor-version":[{"id":705,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/646\/revisions\/705"}],"wp:attachment":[{"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/media?parent=646"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=646"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.kosmosesync.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}