In this article we will show you an example of how eSync will create your BigCommerce option and option sets from a LightSpeed matrix product.
In the below image example you’ll see the Matrix Parent ID Number to reference. In the below example, product Tri LAB Sleeved Race-suit, ID=56.
When a product is created in BigCommerce, this ID Number is used for your Options and Option Sets.
In the below image example you’ll see the option set for this Matrix product, Size_56. Below you’ll see the ID Number when searching Product Option, Size_56. Now search for BigCommerce Option Set for the same Matrix ID, Size_56.
Note: If for any reason you have Deleted this Matrix product for a new upload you’ll then need to also delete your options and option sets.
If your product is failing to create, you may need to delete the options and options sets and try a new update again.
If you’d like to purchase a 5 hour support package, you can do so here.
If you have further questions, please post a ticket in our [Help Desk