BigCommerce eSync - Troubleshooting Tips

Q. My BigCommerce App creates in BigCommerce but nothing else happens.

A. Only the store owner has permissions to add apps and approve any billing fees. Please make sure you’re logged into BigCommerce as the store owner and not a standard user or developer. In this instance, log in as the store owner, delete the App and try again.

Q. What is the key that is used to update a product in BigCommerce.

A. BigCommerce keys in on the product sku.

Q. Can I change the name of my product in my POS?

A. If you do change the name of any products, you’ll also need to update the name in your cart.

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