Clover Questions and Trouble Shooting Tips

Clover eSync Trouble Shooting Tips

Q. My orders are not updating inventory when created in Clover.

A. Unfortunately Clover will not update the inventory once an order is inserted into the POS. We are working on a NEW release that will have to force an inventory update once an order has been created in the POS.

Q. Some products are not creating, they have SKU’s, why?

A. Price is a product_trigger, and it’s best to update pricing last. If eSync, sees a new product, and attempts to sync it, with a set price, but it has no SKU it will fail. Always update your price last, and since the product has a SKU, it will now sync.

Q. I don’t have sku’s in my POS to match my online shop, will this work?

A. Only for a single product order, this will work. If you have multiple quantities for a specifc product then this can result in the product being replicated on a receipt if Clover cannot match it to a sku.

Q. I only want to send specific products to my shopping cart. How can I only mark items that I want to send and restrict others from syncing?

A. In this first release all items will be synced to your cart based on a time stamp when the items were last updated in your POS. We will be launching a subsequent release very soon. In the next release we will add a Filter for items that you specifically identify or mark in your POS to sync to your shopping cart.

Q. I have a question about the sync and the Activity Logs, now what?

A. Please post a support ticket the link is found at the top of this Help Section.

How do I purchase support? Can I have you connect for me and provide some training?

A. Yes of course, you can purchase support packages below.

If you’d like to purchase a support package, you can do so here.

If you have further questions, please post a ticket in our Help Desk

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