Now that you have connected Clover to Shopify, below you’ll find the criteria to create new products and update existing products for inventory and price.
Note trials are limited to 48 hours or two days of product updates. With paid subscriptions you can go back and look for products added or inventory updates over a year or longer. With paid subscriptions, you can simply update your Action Dates via the calendar to go back a year plus if needed.
Note the Unique Identifier to sync and create products in Shopify is the Product Name or title. If you change the product name, then another duplicate product will be created.
The Shopify SKU is also needed to match items to your POS. So, in this case the SKU field from Clover needs to match the Shopify SKU field. So, both the product name and the Shopify SKU need to match your POS.
Criteria to Create a New Product & Sync Existing Products By default with Shopify and new locations feature all new products are created with inventory = 0. See inventory Only Actions on how to update inventory from the POS.
1. Create Simple Products & Update Price (Send Standard Action)
To restrict specific products from going up to your website just add the Label ‘instoreOnly’ in your Clover POS.
See snapshot example for instoreOnly label.
Criteria to Create a New Product & Sync Existing Products With Shopify’s new multi-location feature by default all new products are created with inventory = 0. See inventory Only Actions on how to send inventory updates from Clover POS to Shopify.
2. Create Matrix Products & Update Price (Send Matrix Action).
Note: Matrix products need to be built properly in Clover using the POS hardware or the Clover UI.
All SKU’s in Clover must be unique
Note two way inventory sync requires orders sync and item stock update based on Shopify orders created in Clover.
Action name: Clover update item stock for matching orders from Shopify then tag orders esyncExported. Please contact us in Support if this Action isn’t visible and we can activate it for you.
Criteria to Sync Inventory with Existing Products Run your inventory only Actions to update inventory to Shopify after a new product has been created. You will also need to update your inventory time stamp after.
3. Sync inventory only Standard Products Action (Send Inventory Levels Standard Action).
4. Sync inventory only Matrix Products Action. (Send Inventory Levels Matrix Action)
Price adjustments in Clover is a trigger to sync new items. When adding new products, we suggest adding the SKU first, and the price update last. If you update price first, the item may sync and if the SKU is missing, the item will fail. If the item failed, because the SKU was missing, now you’ll need to update the price for a new trigger. Change price by a penny, hit save, and change back, hit save again.
Note: The time stamp for creating products in Clover is different from the time stamp to update inventory only in Clover. So, running your Send Products Action after a sale in your POS will not update inventory. You will need to RUN your Update Inventory Levels Action in this case.
Simply view your TASK Activity logs and Upload the Full log to a Support Ticket for further assistance.
See list of Actions needed to create products from Clover to Shopify below.
See video example on Bulk Migration of Items and Inventory from your POS to your Shopping Cart
Also, see the following help article for list of Activit Log messages.
If you’d like to purchase support hours support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk