If you’re having difficulty, here is a list of common problems and suggestions for a resolution.
Q. Why did my product not create properly?
A. If your product wasn’t created properly, there may have been a communication error with your web store or your POS/ERP. Just go ahead and Delete the product from the web store and try again. If you continue to have problems view your Activity logs right after and verify your product sku or name is in the payload of data that was sent.
Q. My eSync RUN button doesn’t work, what should I do?
A. First try logging out and back in, also REFRESH your browser. Then verify that you did not get a new Activity Log. If there are no new logs generated then this can happen during high usage and will normally clear up in 30 to 60 minutes. If you need immediate assistance let us know in a help desk ticket and we can resync your dashboard for you.
Q. Can I add more than one Action into a Task?
A. Only for orders. For all other Actions, if the first Action has no data to process then subsequent actions will then be ignored. So, only add one Action into a Single Task.
If you have further questions, please post a ticket in our Help Desk
If you’d like more hands on assistance please purchase a support package