Creating New Products in BigCommerce from LightSpeed Retail POS by Kosmos eSync

Now that you have connected your LightSpeed Retail POS to Bigcommerce, below you’ll find the criteria to create new products and how to update existing products for inventory and price.

Test with a single Action first (Send Standard Items)

See list of Actions used to create products below. file

Note: Each Action will also need to be configured

First you’ll need to create your categories in BigCommerce to match LightSpeed.

Criteria to Create a New Product in BigCommerce from LightSpeed

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1. Create Simple Products (Send Standard Action)

  • Item SKU has been updated with new database time stamp in Revel.
  • Lightspeed SKU
  • Item has a Weight in LightSpeed
  • Item marked in LightSpeed for List Item on Sale on Web Store
  • Item is Active in LightSpeed
  • Item has a Product Name in LightSpeed
  • Item has Inventory Value (zero or higher) in Revel
  • Item has ‘Online’ Price Value (zero or higher) in Revel
  • Item has a Category in LightSpeed
  • Product Description in LightSpeed (not required)

List Item on Webstore - LightSpeed Web Store Module - It’s Free!

Contact support via Chat and inquire about getting the Free webstore module for 3rd party integrations.

file Click for more information on LightSpeed List Item on Webstore. Click for more information on LightSpeed List Item on Webstore.

2. Create Matrix Products (Send Matrix Action)

  • Item was recently updated with new database time stamp in LightSpeed.
  • Item has SKU in LightSpeed
  • Item has a Weight in Lightspeed (zero or higher)
  • Item marked in LightSpeed for List Item on Sale on Web Store
  • Item is Active in LightSpeed
  • Item has a Parent Product Name & Child Products in LightSpeed
  • Item has Inventory Value (Zero or higher) in LightSpeed
  • Item has Price Value (Zero or higher) in LightSpeed
  • Item has a Category in LightSpeed
  • Parent Product Description in LightSpeed (not required)

The Unique Identifier is the product SKU that ties the two systems together.

Troubleshooting

  1. I can’t create Matrix products.

    1. To sync a new Matrix item you need to make sure you have the LightSpeed ‘Legacy Web Store’ plug-in installed and have a tag with lowercase ‘webstore’ added to every sku in the matrix.
    2. Special characters in the parent name may be problematic. Hyphens and dashes are fine.
    3. Weights are required, does your product have a weight?
    4. Creating Matrix products takes more time than simple products. Wait 15 to 30 minutes and hit refresh in the cart after. The eSync Green bar once complete has just sent the product information to BigCommerce. BigCommerce now needs to un-package and process the data to create a new Matrix.
    5. A sku is required, so verify that you have a sku.
    6. Try updating the product_time_stamp and hit RUN again after and view your Activity Logs next.
  2. Not all Matrix sku’s are being created.

    1. Be patient, the product may be still building. If after 15 to 30 minutes and you hit refresh, try updating your time stamp for that sku and RUN esync again.
    2. Verify each item has an assigned sku’s. You cannot create a product without a sku.
    3. Weights are required so make sure all sku’s have a weight.

Note: The time stamp for creating products in LightSpeed is different from the time stamp to update inventory only in LightSpeed. So, running your Send Products Action after a sale in your POS will not update inventory. You will need to RUN your Update Inventory Levels Action in this case.

Simply view your TASK Activity logs and Upload the Full log to a Support Ticket for further assistance.

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Also, see the following help article for list of Activit Log messages.

If you’d like to purchase a support package, you can do so here.

If you have further questions, please post a ticket in our Help Desk

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Create Products BigCommerce | LightSpeed BigCommerce | Creating Products LightSpeed | Update Inventory Bigcommerce | Update Inventory Lightspeed |