Now that you have tested a product update, you can try orders next.
Make sure you have verified that you're connecting successfully. Creating a new product online is the easier first step.
Follow the instructions on the Orders Action configuration and the ‘?’ question marks will help guide you in your setup. When a BigCommerce order is downloaded into your POS your inventory will also update with all the line items in your BigCommerce order.
See example BigCommerce order configuration.
See example LightSpeed order configuration.
Configure your Order Status Action next and choose a different status that you would like eSync to change the BigCommerce order to once it’s downloaded into the POS.
Add both Actions into a Single Task. Download Order first, then status change after.
Now RUN a test and confirm the status changed.
Note, if you do not have permissions to update orders in BigCommerce and are seeing a 401 Unauthorized message in your eSync activity logs, you’ll then need to re-connect BigCommerce and try again.
New Status Change - Awaiting Shipment BigCommerce Orde ID LightSpeed Reference Number
If you’d like to purchase a support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk