Now that you have connected LightSpeed Retail to Shopify, below you’ll find the criteria to create new products and update existing products for inventory and price.
Note the Unique Identifier to sync and create products in Shopify is the Product Name or title. If you change the product name, then another duplicate product will be created.
The Shopify SKU is also needed to match items to your POS. So, in this case the System SKU, UPC, Custom SKU or MFG SKU from LightSpeed needs to match the Shopify SKU field. So, both the product name and the Shopify SKU need to match your POS.
Criteria to Create a New Product & Sync Existing Products By default with Shopify and new locations feature all new products are created with inventory = 1. See inventory Only Actions on how to update inventory from the POS.
1. Create Simple Products & Update Price (Send Standard Action).
List Item on Webstore - LightSpeed Web Store Module - It’s Free!
Contact LightSpeed support via Chat and inquire about getting the Free webstore module for 3rd party integrations.
Click for more information on LightSpeed List Item on Webstore.
2. Create Matrix Products & Update Price (Send Matrix Action).
Criteria to Sync Inventory with Existing Products Run your inventory only Actions to update inventory to Shopify after a new product has been created. You will also need to update your inventory time stamp after.
3. Sync inventory only Standard Products Action (Send Inventory Levels Standard Action).
4. Sync inventory only Matrix Products Action. (Send Inventory Levels Matrix Action)
Note: The time stamp for creating products in LightSpeed is different from the time stamp to update inventory only in LightSpeed. So, running your Send Products Action after a sale in your POS will not update inventory. You will need to RUN your Update Inventory Levels Action in this case.
Simply view your TASK Activity logs and Upload the Full log to a Support Ticket for further assistance.
Also, see the following help article for list of Activit Log messages.
If you’d like to purchase a 5 hour support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk