LightSpeed & Shopify Orders

Now that you have tested a product update, you can try orders next.

Make sure you have verified that you're connecting successfully. 
Creating a new product online is the easier first step. 

Follow the instructions on the Orders Action configuration and the ‘?’ question marks will help guide you in your setup. When a Shopify order is downloaded into your POS your inventory will also update with all the line items in your Shopify order.

  1. In order to download an order into your POS, Kosmos eSync needs to key in on the order status field in Shopify. For example, ‘Open, Paid & Unshipped’ is the most common status for a successful order transaction within Shopify. You can configure your order Action to download an order in any status you choose. Kosmos eSync will also download up to 10 of your Shopify orders at a time.

See example: file

  1. Next, configure how your order will reach your Lightspeed POS. You will need to assign a register, location, payment type, system-id for shipping, create a tax product, etc. We also suggest setting up a virtual employee (Online Orders) to assist with locating online orders and improved reporting.

See example LightSpeed order configuration below: file

  1. Add only one Order Action into a single Task.
  2. After the order has been successfully downloaded into your LightSpeed POS, you’ll now need to change the status in Shopify to prevent the order from downloading again into your POS. In this example simple mark your order as shipping in Shopify.
We are also looking into options to have Kosmos eSync automatically change your Shopify order status to a status of your choosing after a successful download into your POS. 

Note: Do not turn on your schedule and just RUN eSync on demand.

If you have any questions, feel free to post a support request in our help desk below.

If you’d like to purchase a 5 hour support package, you can do so here.

If you have further questions, please post a ticket in our Help Desk

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Lightspeed | Orders | Shopify | Duplicate Orders |