Now that you have tested a product update, you can try orders next.
Make sure you have verified that you're connecting successfully. Creating a new product online is the easier first step.
Follow the instructions on the Orders Action configuration and the ‘?’ question marks will help guide you in your setup. When a BigCommerce order is downloaded into your POS your inventory will also update with all the line items in your BigCommerce order.
See example BigCommerce order configuration:
See example Revel order configuration:
You can also configure your order Action to download an order in any status you choose. Kosmos eSync will also download up to 10 orders at a time.
Configure your Order Status Action next and choose a different status that you would like eSync to change the BigCommerce order to once it’s downloaded into the POS.
Add both Actions into a Single Task. Download Order first, then status change after.
Now RUN a test and confirm the status changed.
Note, if you do not have permissions to update orders in BigCommerce and are seeing a 401 Unauthorized message in your eSync activity logs, you’ll then need to re-connect BigCommerce and try again.
New Status change Awaiting Shipment
Bigcommerce Order ID
Revel Offline Number
Updating (Voiding) Revel Orders.
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