Now that you have tested a product updates, you can try orders next. When orders are downloading into your Revel POS your inventory counts will then also update in Revel with each line item in your BigCommerce order. This will result in a two way inventory sync
Make sure you have verified that you're connecting successfully. Creating a new product online is the easier first step. Note: Once the online order is created in the POS, the POS will then trigger a two way inventory sync for each of the lline items in the online order.
Follow the instructions on the Orders Action configuration and the ‘?’ question marks will help guide you in your setup. When a BigCommerce order is downloaded into your POS your inventory will also update with all the line items in your BigCommerce order.
See example BigCommerce order configuration:
See example Revel order configuration:
If you’re unable to locate your user id for the Action configurations, try extending the parameters to 200 or 500. Example: https://testkosmos.revelup.com/enterprise/User/?&limit=200
You can also configure your order Action to download an order in any status you choose. Kosmos eSync will also download up to 10 orders at a time.
Configure your Order Status Action next and choose a different status that you would like eSync to change the BigCommerce order to once it’s downloaded into the POS.
Add both Actions into a Single Task. Download Order first, then status change after.
Now RUN a test and confirm the status changed.
Note, if you do not have permissions to update orders in BigCommerce and are seeing a 401 Unauthorized message in your eSync activity logs, you’ll then need to re-connect BigCommerce and try again.
New Status change Awaiting Shipment
Bigcommerce Order ID
Revel Offline Number
To locate your BigCommerce order in Revel, just go to Reports and order history.
Click To view your Revel order in your iPad that you assigned.
Updating (Voiding) Revel Orders.
If you’d like to purchase support hours support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk