Revel & BigCommerce Orders

Now that you have tested a product update, you can try orders next.

Make sure you have verified that you're connecting successfully. 
Creating a new product online is the easier first step. 

Follow the instructions on the Orders Action configuration and the ‘?’ question marks will help guide you in your setup. When a BigCommerce order is downloaded into your POS your inventory will also update with all the line items in your BigCommerce order.

  1. In order to download an order into your POS, Kosmos eSync needs to key in on the order status field in BigCommerce. For example, ‘Awaiting Fulfillment’ is the most common status for a successful order transaction within BigCommerce.

See example BigCommerce order configuration: file

  1. Next, configure how your order will reach your Revel iPad POS. You will need to assign a register, location, payment type, system-id for shipping, create a tax product, etc. We also suggest setting up a virtual employee (Online Orders) to assist with locating online orders and improved reporting.

See example Revel order configuration: file

You can also configure your order Action to download an order in any status you choose. Kosmos eSync will also download up to 10 orders at a time.

  1. Configure your Order Status Action next and choose a different status that you would like eSync to change the BigCommerce order to once it’s downloaded into the POS. file

  2. Add both Actions into a Single Task. Download Order first, then status change after. file

  3. Now RUN a test and confirm the status changed.

Note, if you do not have permissions to update orders in BigCommerce and are seeing a 401 Unauthorized message in your eSync activity logs, you’ll then need to re-connect BigCommerce and try again.

  1. You will now notice that the Bigcommerce Order ID now matches the Revel Offline number. The Offline number and the order date in the POS or the values eSync will key on to locate the correct order in the POS to update the status in BigCommerce.

New Status change Awaiting Shipment file

Bigcommerce Order ID file

Revel Offline Number file

Updating (Voiding) Revel Orders.

If you’d like to purchase support hours support package, you can do so here.

If you have further questions, please post a ticket in our Help Desk

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