Only the Send Inventory Levels action will work for adjusting inventory only or inventory levels.
When running the Send Products Action for the first time, your inventory will display as ZERO, in Shopify see below image.
Next you will then have to run your inventory levels Action next and also update your inventory time stamp in the POS.
Note the Unique Identifier to sync inventory in Shopify is the Product Name or title. If you change the Product Name, then syncing inventory will fail.
The SKU field in LightSpeed is the identifier for your POS. So, both the Shopify SKU field plus the Shopify NAME has to match your POS product Name and the SKU field from your POS that you mapped for your Action.
1. Sync inventory only Standard Products Action. (Send Standard Inventory Action)
2. Sync inventory only Matrix Products Action. (Send Matrix Inventory Action)
Note: The time stamp for updating inventory levels (Send Inventory Action) is different from the time stamp to update products/price (Send Products Action)in LightSpeed. You may have to adjust inventory, or set your Action Date back further to update more products.
To TEST or trigger Inventory Time Stamps, just change the inventory for each SKU.
Simply view your TASK Activity logs and Upload the Full log to a Support Ticket for further assistance.
Also, see the following help article for list of Activit Log messages.
If you’d like to purchase a support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk