The Send Inventory Levels actions will work for adjusting inventory or inventory levels.
When running the Send Products Actions (Matrix and Standard) for the first time, your inventory will display as ZERO, in Sellbrite see below image.
Next you will then have to run your inventory levels Action next and also update your inventory time stamp in the POS.
Note the Unique Identifier to sync inventory in Sellbrite is the Product SKU.
The SKU field in LightSpeed is the unique identifier for your POS. So, both the Sellbrite SKU and LightSpeed SKU must match.
1. Sync inventory only Standard Products Action. (Send Standard Inventory Action)
2. Sync inventory only Matrix Products Action. (Send Matrix Inventory Action)
Note: The time stamp for updating inventory levels (Send Inventory Action) is different from the time stamp to update products/price (Send Products Action)in LightSpeed. You may have to adjust inventory, or set your Action Date back further to update more products.
To TEST or trigger Inventory Time Stamps, just change the inventory for each SKU.
Simply view your TASK Activity logs and Upload the Full log to a Support Ticket for further assistance.
Also, see the following help article for list of Activit Log messages.
If you’d like to purchase a support package, you can do so here.
If you have further questions, please post a ticket in our Help Desk