If you’re having difficulty connecting your WooCommerce web store or syncing products/orders please review the below suggestions.
Deactivate all of your security plug-ins and test. There are also known connecting problems with iThemes Security.
See Discussion board and Check your WooCommerce .htaccess file
Do you have Wordfence? Contact Kosmos Support (ask for your server ip addresses) and see Wordfence tutorial on how to whitelist your eSync server ip’s.
GoDaddy Hosted WordPress is not supported. You will need to upgrade to GoDaddy Linux cPanel Hosting.
Still having problems please post a ticket at the top of the page under SUPPORT and our team can assist.
If you’re getting a ‘401 Unauthorized’ message with Postman then check your .htaccess file as mentioned above in step 5.
If you’re seeing html in your response instead of clean JSON then send to your hosting provider. Also post a Support ticket with your API Key and Secret and we can assist with verifying your findings.
If you have further questions, please post a ticket in our Help Desk
If you’d like to purchase a support package, you can do so here.