Below you’ll find some common FAQs for your integration.
How do I trigger inventory to update?
Inventory is triggered with a new sale at the POS and or updating inventory with a purchase order.
How are new products created online?
Depending on your POS, different fields can trigger a new product to update, and a price update will always trigger a new product to sync.
Why are only a few products syncing?
With trials, you can look for historical updates as far back as two days (view action setup), and with a paid subscription, you can set your action date to go back a year or longer, looking for historical updates to sync.
Why is my web order not downloading to my POS and other web orders are just fine?
The most common issue when a single order fails to sync is usually related to an SKU mismatch, or an SKU not found in your POS. All items need matching SKUs, if a single SKU out of dozens in the order doesn’t match, the whole order will fail.
Can I do a bulk migration from my POS to eCommerce?
Yes, with a paid subscription, you can set your action date time_stamp back a year or longer to look for historical data to send to your destination.