Learn about the different activity log status codes used when syncing data
Below are some common status codes you’ll see in the Activity Logs. See this basic introduction video on your Kosmos task summary and activity log messages.
This group of 200 codes is good, with no errors.
200 (OK)
201 (Created)
202 (Accepted)
204 (No Content)
*if you’re updating inventory only and SKU does not exist in the shopping cart, then you could get a 204 message ‘No Content’
See the group of 300 codes.
301 (Moved Permanetily)
308 (Redirect)
*if you’re updating inventory only and SKU does not exist in the shopping cart, then you could get a 204 message ‘No Content’
400 messages are a result of the data being rejected, bad request or out of API calls.
400 (Bad Request)
401 (Unauthorized )
402 (Payment Required)
403 (Forbidden)
404 (Not Found)
405 (Method Not Allowed)
406 (Not Acceptable)
409 (Resource already Exists)
422 (Unprocessable Entity)
429 (Too Many Requests)
445 (Message Integrity Error)
Trouble Shooting
401 (unauthorized) messages may be a result of your Token expiring. If you try again, your token will refresh.
403 (Forbidden) If you see this message, your permissions are not set correctly. You may need to reconnect your domain again, so ensure you give full permission for your Token.
409 Messages can be ignored. A 409 message simply states that the resource already exists and that you can not create it again. For 429 (Too Many Requests), contact support for suggestions on how to proceed.
Server responses
500 (Internal Server Error)
501 (Not Implemented - server error response code indicates that the request method is not supported by the server and cannot be handled. )
502 (Bad Gateway - Try again)
524 Server Timeout - Indicates that the connection to the server has been closed due to a timeout.
How to interpret your eSync Activity logs
Task Activity log summary
Your activity log summary shows your progress, the number of records to sync, the last date & time a sync happened, and account information. See below example:
Your common Activity Log Messages are available via the ‘Download File’ link.
# Below you’ll find, more detailed common log messages.
- “method”: “GET 401.” This message states that eSync cannot get data from your system.
- “method”: “GET 200” This message states that eSync is authorized to access data on your system.
- “method”: “PUT 200” Updating an existing item, order or customer record.
- “method”: “POST 200 or 201” Creating a new product, order or customer record.
- “method”: “POST 409 or 400.” Since item data already exists, we will now process an update.
- “Action Status”: “Preparing to sync 5 record(s)” This message is syncing 5 records, which can be SKUs, orders, customers, etc.
- “A matching order does not exist in Clover. Preparing to create the order:” Online order does not exist in POS, but it is now imported to your system.
- “A matching order has already been imported.” This order was already imported and exists in your POS. Review the order ID in your message next to locate the order imported into your POS.
- “Customer not found” A customer record is confirmed to not exist in your POS and can now be imported/created after.
A full list of status codes can also be found.
If you cannot find what you’re looking for, feel free to post a ticket with our Help Desk.